Total Support is an exciting package that combines
all of our service offerings into a cost-effective
convenient package that fulfills most customers' total
IT needs. Our staff handles routine installation,
configuration, and user support. For small businesses,
this is frequently the only IT support that is necessary.
Medium and large businesses require IT staff only
to support your custom ERP/CRM applications.
Following is the highlight of what the Total Support
covers:
| Server Administration |
| » Server configuration
and optimization |
| » Software installation |
| » Advanced security procedures |
| » Server migration |
| » Setting up firewalls
and IP block procedures |
| » Script debugging (ASP/ColdFusion/PHP) |
| Help Desk Support |
| » Website handling support |
| » Web server handling
support |
| » Email administration
support |
| » Control panel software
support |
| » DNS server support |
| » FTP support |
| » Database handling support |
| » Microsoft Frontpage
support |
| » eCommerce applications
support |
| » SSH, Telnet, and terminal
support |
| Technical Consultancy |
| » Strategic guidance,
staff training, and IT project management |
| » Systems analysis and
service architecture design |
| » Security analysis and
system hardening |
| » Platform and software
recommendation and configuration support |
| » IT Staff training |
| » Expert troubleshooting
and support |
| » IT project management
and tracking |
| » Executive technology
liaison |
